What information do we collect about you?
We collect contact and payment information about you when you register with us, or place an order for products or services. We also collect information when you opt in to our newsletter on our website. Our website collects information using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
We will not share your information for marketing purposes with other companies.
In processing your order, we may send your details to manufacturers and distributors for support, warranty and delivery purposes. Your details may be stored by our distribution partner CSM Logistics in order to facilitate repeat deliveries.
In processing your order, we may send your details to/use information from credit reference agencies, Direct Debit providers and fraud prevention agencies.
We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing information, you may opt out at any time.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us via one of the contact methods stated at the bottom of this document.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address given at the end of this document.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You may ask us to delete all of your data held by us under your right to be forgotten. We will comply with this within our other legal obligations which may necessitate holding certain information.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
How to contact us
by email: firstname.lastname@example.org
by post: TREVOR JONES BRASS AND WOODWIND LTD, 13 Christmas Steps, Bristol, BS1 5BS, UK
By Phone: 0117 922 7402